Experience the refreshing purity of Green Tea Mask Face Clean, designed to deeply cleanse and moisturize while effectively shrinking pores. This formula harnesses the natural antioxidant power of green tea to revitalize your skin, leaving it smoother and more radiant. At JorgeStory, we prioritize skincare solutions that combine nature and science to deliver visible results. Perfect for all skin types, this mask supports your daily routine with a professional touch that reflects our commitment to quality and care. Elevate your skincare regimen with this essential product that aligns with JorgeStory’s dedication to wellness and authenticity.
Natura Green Mask
## Return & Exchange Policy (Jostory)
At Jostory, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please follow the guidelines below.
### 1) Timeframe to request
You may request a **return or exchange within 7 calendar days** of receiving your order.
### 2) Conditions for returns/exchanges
To be eligible, the product must:
- Be **unused**, in perfect condition
- Include the **original packaging**, accessories, and all items sent
- When applicable, be **sealed** (for hygiene and safety)
**Important:** Because these are beauty/hygiene items, we **do not accept returns of opened, used, or tampered products**, except in cases of defects or shipping errors.
### 3) Defective item or wrong order
If you received an item that is **defective**, **damaged**, or **different from what you ordered**, please contact us within **48 hours** of delivery and send photos/video of the product and packaging.
### 4) How to request
Contact us at:
- **Email:** jostory948@gmail.com
- **WhatsApp:** +55 84 98143-0309
Please include: order number, full name, and the reason for the request.
### 5) Return shipping
- If the issue is a **defect** or **shipping error**, Jostory will guide you through the process and the return shipping cost will be handled with you via support.
- For **change of mind**, return shipping may be the customer’s responsibility (subject to order review).
### 6) Refunds
After we receive and inspect the returned item, refunds will be processed according to the original payment method:
- Card payments: refund to the card (timing depends on the card issuer)
- Other methods: refund to an account/method agreed upon with support
### 7) Customer support hours
Our support team is available **Monday through Sunday, 8:00 AM to 9:00 PM**.
