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Shipping & Returns

Customer Service

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Capa Canal_.png

Capa Canal_.png

Capa Canal_.png

✨ RETINOL SHOT: THE ULTIMATE TREATMENT FOR FIRM AND YOUTHFUL SKIN ✨

Complete set including Facial Serum + Tightening Booster, formulated with high-performance ingredients highly valued across Europe: 0.1% Retinal, 9 Types of Peptides, Matrixyl 3000 and Panthenol.

This advanced combination works deep within the skin’s layers to renew texture, boost natural collagen production, reduce fine lines and deep wrinkles, and restore firmness, elasticity and a radiant, youthful glow to your complexion.

✅ KEY BENEFITS:

• Powerful tightening action & visible lifting effect

• Smooths out wrinkles and expression lines

• Improves skin texture and evens out skin tone

• Reduces visible signs of aging and sagging skin

• Potent yet balanced formula: non-drying and non-irritating

• Suitable for all skin types

Retinol Shot – Sérum + Booster Reafirmante | Fórmula com Retinal 0,1% e Peptí

€ 32,90

NET WT

Quantidade

## Return & Exchange Policy (Jostory)

At Jostory, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please follow the guidelines below.

### 1) Timeframe to request

You may request a **return or exchange within 7 calendar days** of receiving your order.

### 2) Conditions for returns/exchanges

To be eligible, the product must:

- Be **unused**, in perfect condition

- Include the **original packaging**, accessories, and all items sent

- When applicable, be **sealed** (for hygiene and safety)

**Important:** Because these are beauty/hygiene items, we **do not accept returns of opened, used, or tampered products**, except in cases of defects or shipping errors.

### 3) Defective item or wrong order

If you received an item that is **defective**, **damaged**, or **different from what you ordered**, please contact us within **48 hours** of delivery and send photos/video of the product and packaging.

### 4) How to request

Contact us at:

- **Email:** jostory948@gmail.com

- **WhatsApp:** +55 84 98143-0309

Please include: order number, full name, and the reason for the request.

### 5) Return shipping

- If the issue is a **defect** or **shipping error**, Jostory will guide you through the process and the return shipping cost will be handled with you via support.

- For **change of mind**, return shipping may be the customer’s responsibility (subject to order review).

### 6) Refunds

After we receive and inspect the returned item, refunds will be processed according to the original payment method:

- Card payments: refund to the card (timing depends on the card issuer)

- Other methods: refund to an account/method agreed upon with support

### 7) Customer support hours

Our support team is available **Monday through Sunday, 8:00 AM to 9:00 PM**.

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